BeKind Product FAQ

  • ALL YOU NEED TO KNOW ABOUT ORDER
    • HOW DO I PLACE AN ORDER?

      Placing an order with us is easy!

      • Simply enter your desired quantity, choose if you wish to make a one-time purchase, then hit ‘Add to cart’.
      • Once you have added all your products to the cart, open it by clicking on the cart icon in the top right hand corner of the page.
      • Click ‘Checkout’ and fill out your delivery and contact info
      • Press ‘Continue to shipping’ to review your order
      • Then hit ‘Continue to payment’ to add your payment details.
      • Click on ‘Pay now’ to process your payment, once this is complete you will land on an order confirmation screen to indicate that your order has successfully been placed.
      • You will also receive an email confirming your order has gone through!

      If something went wrong during your purchase experience, please contact the Agent or send an email to bekind.eb2b@effem.com

    • HOW DO I KNOW THAT MY ORDER HAS BEEN SUBMITTED?

      Once your order has been placed you will see an ‘order confirmation’ screen and also receive a confirmation email.

      If you don’t receive this email please check your ‘junk’ folder as your mail provider might have sent it there.

      If something went wrong during your puchase experience, please contact the Agent or send an email to bekind.eb2b@effem.com

    • I HAVEN’T RECEIVED AN ORDER CONFIRMATION

      If you haven’t received an order confirmation email please check your ‘junk’ folder as your mail provider.

      If something went wrong during your puchase experience, please contact the Agent or send an email to bekind.eb2b@effem.com

    • CAN I CHOOSE A SPECIFIC TIME OR DAY FOR MY DELIVERY?

      Once your order has been placed you will receive a confirmation email from us which will contain your courier tracking number.

      You can check on the status of the delivery by checking on the GLS website, with the given tracking number (https://www.gls-pakete.de/sendungsverfolgung)

    • MY ORDER HASN’T ARRIVED

      Please check your GLS tracking page for any updates on the whereabouts of your parcel, after it has been dispatched.

      If you still need further help, or have not received this information from GLS, please reach out to the Agent or send an email to bekind.eb2b@effem.com

    • WHAT HAPPENS IF I’M NOT IN WHEN MY ORDER ARRIVES?

      As a rule, the driver will try to hand over your parcel at the first delivery attempt.However, if we do not find you, the driver will leave the parcel at a neighbour's or deposit it for you at the GLS ParcelShop. If the parcel cannot be delivered to the ParcelShop, the delivery driver will take the parcel back to the GLS depot. You will find the information about where your parcel is for collection either on the notification card in your letterbox or in your e-mail inbox.

    • WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

      Please, contact the Agent or send an email to bekind.eb2b@effem.com

    • CAN I AMEND OR CANCEL MY ORDER?

      Once you’ve placed your order it cannot be changed or cancelled. We do recommend thoroughly reviewing your order before placing it to ensure that everything is correct.

    • I’VE RECEIVED A FAULTY / DAMAGED PRODUCT

      We are really sorry that you have received a faulty or damaged item.

      Please reach out to the Agent or send an email to bekind.eb2b@effem.com

    • I’VE RECEIVED AN INCORRECT ITEM

      Please reach out to the Agent or send an email to bekind.eb2b@effem.com

    • I'M MISSING AN ITEM IN MY ORDER

      Please reach out to the Agent or send an email to bekind.eb2b@effem.com